At Curation House, we want you to love what you order. If something isn’t right, we’re here to help. Please read our Refund & Return Policy carefully to understand how returns, exchanges, and refunds work.
You may request a return or exchange if:
The product is damaged, defective, or incorrect
The product does not match the description on the website
To be eligible for a return:
The request must be raised within 7 days of receiving the order
The product must be unused, unwashed, and unworn
Original tags, packaging, and invoice must be intact
The following items are not eligible for return or refund:
Sunglasses (for hygiene reasons, unless damaged)
Items purchased during clearance or sale
Products damaged due to misuse or wear and tear
To initiate a return:
Contact us through the support details provided on our website
Share your order number and clear images of the product (if damaged or incorrect)
Our team will review your request and guide you through the next steps
Returns without prior approval will not be accepted.
Once approved, we will arrange a reverse pickup where available
If reverse pickup is not serviceable, you may be asked to ship the product to us
Return shipping charges may be deducted from the refund amount unless the return is due to our error
After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund
Approved refunds will be processed within 7–10 business days
Refunds will be credited to the original payment method used during purchase
Shipping charges are non-refundable unless the return is due to a damaged or incorrect item
Exchanges are subject to product availability
If the requested item is unavailable, you may opt for a store credit instead of a refund
Store credit will be issued to your registered account/email and can be used on future purchases at Curation House
Store credits are non-transferable and cannot be redeemed for cash
Only one exchange or store credit issuance is permitted per order
Orders can be cancelled only before shipment
Once shipped, orders cannot be cancelled
If you haven’t received your refund:
Check your bank account or payment provider
Contact your bank or payment gateway
If the issue persists, reach out to us for assistance
Curation House reserves the right to update or modify this Refund & Return Policy at any time without prior notice.
For any questions regarding returns, refunds, or exchanges, please contact us through the details available on our website.
By shopping with Curation House, you agree to this Refund & Return Policy.